Privacy Policy

1. Introduction

Global Connect LLC (“Global Connect,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (glconnectleads.com) and use the Global Connect platform, including our dashboard, AI-powered tools, and related services.

2. Information We Collect

Information You Provide

• Account registration data (name, email, phone, company name)
• Billing and payment information
• Lead data submitted by providers (homeowner name, phone, email, address, project details)
• Lead criteria and filter preferences set by pros
• Communications with our support team
• Appointment and calendar data created through the platform

Information Collected Automatically

• IP address, browser type, operating system
• Device identifiers and usage data
• Cookies and tracking technologies (see Cookie Policy)
• Platform activity logs (logins, lead views, purchases, AI call and SMS activity, transactions)

Information Generated Through AI Features

• AI call recordings, transcripts, and outcomes
• AI SMS message logs
• Appointment booking data generated by AI automation
• Lead qualification data captured during AI interactions

3. How We Use Your Information

• To operate, maintain, and improve the Global Connect platform and dashboard
• To process transactions, manage billing, and maintain wallet balances
• To match and deliver leads between providers and pros
• To power AI calling, SMS automation, and appointment booking features
• To communicate with you about your account, updates, and promotions
• To provide customer support
• To generate performance analytics, insights, and reporting within the platform
• To detect and prevent fraud, abuse, and security threats
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Pros (lead data provided by lead providers for the purpose of service delivery)
• Lead Providers (aggregated performance data, not pro personal info)
• Service providers who assist with platform operations (hosting, payment processing, analytics, AI infrastructure, telephony providers)
• Law enforcement or legal authorities when required by law
• In connection with a merger, acquisition, or sale of assets

5. AI Features and Data

By using AI-powered features on the platform (AI Calls, AI SMS, Appointment Sync), you acknowledge that:

• AI may make outbound calls and send text messages to leads on your behalf
• AI interactions may be recorded and stored for quality assurance, dispute resolution, and platform improvement
• AI-generated data (call outcomes, transcripts, appointment details) is accessible from your dashboard
• You are responsible for ensuring your use of AI features complies with all applicable telemarketing laws

6. TCPA Compliance

Global Connect operates in compliance with the Telephone Consumer Protection Act (TCPA). By using our platform, you acknowledge that leads delivered through the platform may be contacted via phone call, text message, or AI-powered outreach. All leads are generated through consent-based methods. Pros and providers agree to comply with all applicable telemarketing and data privacy laws.

7. SMS Communications

Global Connect uses SMS (text messaging) to communicate with users who have explicitly opted in. We collect phone numbers only through our website contact form, where users provide their number and check the SMS consent box. We do not share, sell, or rent phone numbers or SMS opt-in data to third parties for marketing purposes.

How we use SMS

• Responding to inquiries submitted through our contact form
• Sending appointment confirmations, reminders, and updates about services you have requested
• Customer support and account-related notifications

Frequency, fees, opt-out

Message frequency varies based on your interactions. Message and data rates may apply, depending on your mobile carrier plan. You can opt out of SMS at any time by replying STOP to any message; you will receive a one-time confirmation that you have been unsubscribed and will not receive further messages. For help, reply HELP or contact privacy@glconnectllc.com. SMS opt-in is never required to use the platform; it is solely for the convenience of communicating with our team.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. AI call recordings and transcripts are retained in accordance with applicable regulations and platform policies.

9. Data Security

We implement industry-standard security measures including encryption, secure hosting, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Restrict or object to certain processing activities
• Request deletion of AI call recordings and transcripts associated with your account

To exercise these rights, contact us at privacy@glconnectllc.com.

11. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the CCPA/CPRA, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. Global Connect does not sell personal information. To submit a request, contact privacy@glconnectllc.com.

12. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.

14. Contact Us

Global Connect LLC
Email: privacy@glconnectllc.com
Phone: (786) 373-2506
1317 Edgewater Dr #3517, Orlando, FL 32804