Privacy Policy

Effective date: July 16, 2026 · Last updated: July 16, 2026

1. Introduction

Global Connect LLC (“Global Connect,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (globalconnectleads.com), use the Global Connect mobile application for iPhone and iPad (the “App”), and use the Global Connect platform, including our dashboard and related services. Together, these are referred to as the “platform.”

This policy is the privacy policy linked from the App's App Store product page.

2. Information We Collect

Information You Provide

• Account registration data (name, email, phone, company name).
• Billing and payment information.
• Lead data submitted by providers (homeowner name, phone, email, address, project details).
• Lead criteria and filter preferences set by Pros.
• Communications with our support team.
• Appointment and calendar data created through the platform.

Information Collected Automatically

• IP address, browser type, operating system.
• Device identifiers and usage data.
• Cookies and tracking technologies (see Cookie Policy).
• Platform activity logs (logins, lead views, purchases, transactions).

Information Collected Through the Mobile App

• Contact information — the name, email address, phone number, and company name associated with your account, whether you register directly or through Sign in with Apple or Sign in with Google.
• Identifiers — your account or user ID, session tokens, the vendor identifier assigned to the App by your device, and your push notification token.
• Location — with your permission, your device location, used to surface nearby leads, apply service-area filters, sort leads by distance, and provide directions to appointments. If you decline, you can continue using the App and set your service area manually.
• App activity and diagnostics — logs of your activity in the App, and crash and performance data.

3. How We Use Your Information

• To operate, maintain, and improve the Global Connect platform, dashboard, and App.
• To process transactions, manage billing, and maintain wallet balances.
• To match and deliver leads between providers and Pros.
• To authenticate you and keep your account secure.
• To deliver push notifications about leads, appointments, and account activity.
• To show you leads relevant to your location and service area.
• To communicate with you about your account, updates, and promotions.
• To provide customer support.
• To generate performance analytics, insights, and reporting within the platform.
• To detect and prevent fraud, abuse, and security threats.
• To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Pros (lead data provided by lead providers for the purpose of service delivery).
• Lead Providers (aggregated performance data, not Pro personal info).
• Service providers who assist with platform operations (hosting, payment processing, analytics, telephony providers).
• Apple and Google, where you choose to sign in using Sign in with Apple or Sign in with Google, and Apple's push notification service, which delivers notifications to your device.
• Law enforcement or legal authorities when required by law.
• In connection with a merger, acquisition, or sale of assets.

5. Consent to Communications

By using the Global Connect platform, you provide consent to receive calls, text messages, push notifications, and electronic notifications as described in our Terms of Use. The full consent terms, including how to withdraw consent, are governed by Section 6 of our Terms of Use.

In summary, by using the platform you consent to:

• Phone calls to the number associated with your account.
• SMS and MMS text messages, including marketing, transactional, and operational messages.
• Email communications related to your account, billing, marketing, and platform updates.
• Push notifications delivered through the App, where you have enabled them.
• Electronic delivery of disclosures, notices, and records.

You may withdraw consent at any time, subject to certain limitations described in our Terms of Use. Withdrawing consent may limit or disable specific platform features.

6. TCPA Compliance

Global Connect operates in compliance with the Telephone Consumer Protection Act (TCPA). Leads delivered through the platform are generated by our Lead Providers through consent-based methods, and may be contacted by the Pro who claims them via phone call, text message, or email. Global Connect does not contact leads on behalf of Pros. Pros and providers agree to comply with all applicable data privacy laws.

7. SMS Communications

Global Connect uses SMS (text messaging) to communicate with users. Phone numbers are collected when you create an account, submit our website contact form, or otherwise provide your number for the purpose of receiving messages. We do not share, sell, or rent phone numbers or SMS opt-in data to third parties for marketing purposes.

How we use SMS

• Account-related notifications (security, billing, lead activity).
• Appointment confirmations, reminders, and updates.
• Customer support replies.
• Marketing and promotional messages, where you have opted in.

Frequency, fees, and opt-out

Message frequency varies based on your interactions and the features you use. Message and data rates may apply, depending on your mobile carrier plan. You can opt out of marketing SMS at any time by replying STOP to any marketing message; you will receive a one-time confirmation that you have been unsubscribed and will not receive further marketing messages. For help, reply HELP or contact privacy@globalconnectleads.com. Account-related transactional messages are not subject to STOP opt-out while your account is active.

8. The Global Connect Mobile App

This section describes practices specific to the App. Everything else in this policy applies to the App as well.

8.1 Device Permissions

The App may ask your permission to access certain device features. Each permission is optional, is requested at the point you first use the related feature, and can be withdrawn at any time in your device settings. Declining or withdrawing a permission may limit related functionality but will not prevent you from using the rest of the App.

• Location — used to surface leads near you, apply and validate service-area filters, sort leads by distance, and provide directions to appointments. Depending on the permission you grant, the location we receive may be precise or approximate. Location is used only while you are using the App; we do not collect location in the background.
• Notifications — used to deliver push notifications. See Section 8.3.
• Calendar — used to add and update appointments booked through the platform on your device calendar.
• Contacts — used to save leads or team members to your device address book at your request.
• Camera and Photos — used to set a profile photo and attach photos or documents to a lead record.

8.2 Identifiers

The App uses identifiers to keep you signed in, deliver notifications, secure your account, and associate your activity with your account. These include your account or user ID, session tokens, the vendor identifier your device assigns to the App, and your push notification token. These identifiers are linked to your account.

8.3 Push Notifications

If you enable notifications, we register a push token for your device with Apple's push notification service and use it to send you alerts about lead activity, appointments, billing, and security events. Apple processes push notification delivery under its own privacy policy. You can turn off notifications for the App at any time in your device settings, or manage notification categories in the App. Turning off push notifications does not opt you out of email or SMS.

8.4 Sign in with Apple and Sign in with Google

If you register or sign in using Sign in with Apple or Sign in with Google, we receive a limited set of profile information — generally your name and email address, plus a unique identifier — which we use to create and authenticate your account. We never receive your Apple or Google password. If you use Apple's Hide My Email feature, we receive a private relay address rather than your personal email address, and we use that relay address to contact you; you can stop email forwarding at any time in your Apple ID settings. Apple's and Google's own privacy policies govern their handling of your information.

8.5 Tracking and Advertising Identifiers

We do not use your information to track you across apps and websites owned by other companies. The App does not request permission through Apple's App Tracking Transparency framework, does not access the Advertising Identifier (IDFA), and does not share your information with data brokers or third-party advertising networks for cross-app tracking.

8.6 App Store Privacy Disclosures

The privacy information shown on the App's App Store product page reflects the data the App collects. We currently declare the following categories as collected and linked to your identity: Contact Information, Identifiers, and Location. We keep those disclosures consistent with this policy, and we will update both if our practices change. See also Section 2.

8.7 Your Choices on Mobile

• Location: Settings → Privacy & Security → Location Services → Global Connect
• Notifications: Settings → Notifications → Global Connect, or notification preferences in the App
• Other permissions: Settings → Privacy & Security, or Settings → Global Connect
• Sign in with Apple: Settings → your name → Sign in with Apple → Global Connect, where you can stop email forwarding or stop using your Apple ID with the App

8.8 Deleting Your Account and Data

You may delete your Global Connect account and request deletion of the personal information associated with it at any time from within the App (Account → Delete Account), or by contacting privacy@globalconnectleads.com. Deletion is subject to the legal and dispute-resolution retention obligations described in Section 9. Removing the App from your device does not delete your account or your data.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Lead Data Privacy (For Homeowners)

This section applies to homeowners and consumers whose contact and project information is submitted to Global Connect by a Lead Provider.

If your information was submitted to Global Connect, it generally means that you previously requested information about a home improvement service through a website or form operated by one of our Lead Providers, and you consented to be contacted about that service by participating businesses.

As a homeowner whose lead data is on the platform, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal retention obligations.
• Opt out of being contacted by Pros via the platform.
• Lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, contact us at privacy@globalconnectleads.com. We will respond within the time frame required by applicable law.

11. Marketing and Promotional Communications

We may send marketing and promotional communications by email, SMS, and push notification, including educational content, product announcements, promotional offers, partner offers, newsletters, and case studies. You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email.
• Replying STOP to any marketing SMS message.
• Turning off notifications for the App in your device settings.
• Updating your preferences in your account settings.
• Contacting privacy@globalconnectleads.com.

Operational and transactional communications related to your account, billing, lead delivery, and active services are not subject to opt-out while your account remains active.

12. Data Security

We implement industry-standard security measures including encryption, secure hosting, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

13. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Restrict or object to certain processing activities.
• Withdraw consent to certain communications, subject to the limitations described in our Terms of Use.

To exercise these rights, contact us at privacy@globalconnectleads.com, or use the account deletion option in the App as described in Section 8.8.

14. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the CCPA/CPRA, including the right to know what personal information is collected, the right to delete, the right to correct, and the right to opt out of the sale or sharing of personal information. Global Connect does not sell personal information. To submit a request, contact privacy@globalconnectleads.com.

15. Children's Privacy

Our platform and the App are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.

17. Contact Us

Global Connect LLC
Privacy: privacy@globalconnectleads.com
Admin: admin@globalconnectleads.com
Support: support@globalconnectleads.com
Phone: (786) 373-2506
1317 Edgewater Dr #3517, Orlando, FL 32804