Terms of Use

Effective date: July 16, 2026 · Last updated: July 16, 2026

These Terms of Use (the “Terms”) govern your access to and use of the Global Connect platform, dashboard, mobile application, and related services operated by Global Connect LLC (“Global Connect,” “we,” “our,” or “us”), including the website located at globalconnectleads.com and the Global Connect mobile application for iPhone and iPad. Please read these Terms carefully. By accessing or using the platform, you agree to be bound by them.

Definitions

In these Terms:

• “Website” means globalconnectleads.com and any subdomain operated by Global Connect.
• “App” means the Global Connect mobile application, in any version and for any device or operating system, including the iOS and iPadOS application distributed through the Apple App Store.
• “Platform” means, collectively, the Website, the App, the dashboard, and all related services.

App publisher. The iOS and iPadOS App is distributed on the Apple App Store under the seller name MUAN TECHNOLOGIES LLC. Global Connect LLC is responsible for the App, the Platform, and these Terms.

1. Acceptance of Terms

By accessing or using the Global Connect platform and website (globalconnectleads.com), or by downloading, installing, or using the App, you agree to be bound by these Terms of Use. If you do not agree, do not use the platform or the App.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements. By using the platform, you represent that you meet these requirements. The App's age rating in the App Store reflects the nature of its content and does not change this eligibility requirement.

3. Account Registration

You must provide accurate, complete, and current information when creating an account. You may register using an email address, or by using Sign in with Apple or Sign in with Google. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may delete your account at any time as described in Section 7.8.

4. Platform Use for Pros

• Pros agree to use leads exclusively for legitimate business purposes.
• Pros must comply with all applicable calling, texting, and consumer protection laws, including the TCPA.
• Reselling, redistributing, or sharing leads obtained through the platform is strictly prohibited.
• Pros are responsible for their own compliance with local, state, and federal regulations.
• Pros are responsible for all activity conducted from any device on which the App is installed and signed in to their account, including activity by team members to whom they grant access.

5. Platform Use for Lead Providers

• Providers must deliver leads that are exclusive or semi-exclusive and generated through compliant, consent-based methods.
• Providers must ensure all leads include verified, accurate contact information.
• Providers must comply with TCPA and all applicable data privacy regulations.
• Global Connect reserves the right to reject, pause, or terminate any provider account for quality violations.

6. Consent and Authorization

6.1 Acknowledgment of Consent

By creating an account, submitting information, or using the Global Connect platform, you affirmatively consent to the terms set forth in this section. You acknowledge that you have read, understood, and agreed to the practices described below. You represent that you are authorized to provide this consent on behalf of yourself or any business entity you represent.

6.2 Consent to Communications

You consent to receive communications from Global Connect LLC and its automated systems, including:

• Phone calls, including calls placed using an automated telephone dialing system, or prerecorded voice messages.
• Text messages (SMS and MMS), including marketing, transactional, and operational messages.
• Email communications, including platform notifications, marketing, billing, and educational content.
• In-platform notifications and push alerts, including push notifications delivered to your mobile device through the App.

These communications may be sent to the phone number, email address, or device associated with your account. Consent to receive these communications is not a condition of any purchase, but is required to access certain features of the platform, including real-time lead notifications. Standard message and data rates may apply. You are responsible for any charges imposed by your wireless carrier or service provider.

6.3 TCPA Compliance

You acknowledge that the TCPA, and various state laws govern outbound telephone and text communications. You agree that:

• You will not use leads obtained through the platform to contact individuals on the National Do Not Call Registry except as permitted by law.
• You will obtain and document any additional consent required under applicable law before contacting leads.
• You assume sole responsibility for your own outbound communications and any liability arising from them.
• Global Connect makes no warranty that any specific lead has provided consent sufficient for your specific use case, and you are responsible for verifying compliance for your jurisdiction and outreach method.

6.4 Lead Data Consent

If you submit lead data to the platform as a Lead Provider, you represent and warrant that:

• Each lead has provided clear, prior, and express consent to be contacted by third-party pros regarding the services they requested.
• Such consent was obtained through compliant, transparent, and properly disclosed methods.
• You maintain records of consent that can be produced upon request.
• The consent obtained is sufficient to permit contact by phone, text message, and email by Global Connect pros.

If you receive lead data as a Pro, you acknowledge that consent provided by the lead is limited to the specific service they requested and does not extend to unrelated marketing or solicitation.

6.5 Electronic Communications and Records

You consent to receive all communications, agreements, disclosures, notices, and records from Global Connect electronically, by email, through your account dashboard, or through the App. You agree that all electronic communications and records satisfy any legal requirement that such communications or records be in writing. Your electronic acceptance of these Terms, including by clicking “I Agree,” creating an account, or using the platform or the App, constitutes a legally binding agreement equivalent to a handwritten signature under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable state laws.

6.6 Marketing Communications

You consent to receive marketing and promotional communications from Global Connect, including:

• Educational content about platform features and best practices.
• Promotional offers, plan upgrades, and seasonal campaigns.
• Industry insights, case studies, and partner offers.
• Newsletters and product announcements.

You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by updating your preferences in your account settings. Operational and transactional communications related to your account, billing, or active leads cannot be opted out of while your account remains active.

6.7 How to Withdraw Consent

You may withdraw certain consents at any time:

• Marketing emails: Click the unsubscribe link in any marketing message or update your email preferences in your account settings.
• SMS marketing: Reply STOP to any marketing text message.
• Push notifications: Turn off notifications for the App in your device settings, or adjust your notification preferences in the App.
• Account deletion: Delete your account from within the App as described in Section 7.8, or contact support@globalconnectleads.com.

Withdrawing consent for certain communications may limit or disable specific platform features. Withdrawing consent does not affect the lawfulness of any processing or communication that occurred before the withdrawal.

6.8 Updates to Consent Terms

Global Connect may update these consent terms from time to time. Material changes will be communicated through the platform or by email. Continued use of the platform after such changes constitutes acceptance of the updated terms. If you do not agree to any update, you may terminate your account at any time.

7. Mobile Application

7.1 License Grant

Subject to your compliance with these Terms, Global Connect grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable license to download, install, and use the App in object code form on a device that you own or control, solely for your own internal business use of the platform. For the iOS and iPadOS App, this license is additionally subject to the Usage Rules published in the Apple Media Services Terms of Service, and permits use on Apple-branded products that you own or control, and as those Usage Rules otherwise allow. Global Connect and its licensors retain all rights not expressly granted.

7.2 License Restrictions

You will not, and will not permit any third party to:

• Copy, modify, translate, or create derivative works of the App.
• Reverse engineer, decompile, or disassemble the App, or attempt to derive its source code, except to the extent this restriction is unenforceable under applicable law.
• Rent, lease, lend, sell, sublicense, distribute, or make the App available over a network in a way that allows it to be used by multiple devices at the same time.
• Remove, obscure, or alter any proprietary notice or attribution in the App.
• Use the App on a device whose operating system has been modified or whose security controls have been bypassed (for example, a “jailbroken” or “rooted” device).
• Use bots, scrapers, emulators, or other automated means to access or extract data from the App.
• Falsify, spoof, or otherwise manipulate device location or other device signals.
• Use the App to build, train, or benchmark a competing product or service.

7.3 Device Permissions

The App may ask for your permission to access certain features of your device. Each permission is optional. You may grant or withdraw any permission at any time in your device settings; declining or withdrawing a permission may limit or disable related functionality but will not prevent you from using the rest of the App.

• Location — used to surface leads near you, apply and validate service-area filters, sort leads by distance, and provide directions to scheduled appointments.
• Notifications — used to alert you to new and expiring leads, appointment reminders, and account activity. See Section 7.4.
• Calendar — used to add and update appointments booked through the platform on your device calendar.
• Contacts — used to save leads or team members to your device address book at your request.
• Camera and Photos — used to set a profile photo and attach photos or documents to a lead record.

7.4 Push Notifications

If you enable notifications, the App may send push notifications about lead activity, appointments, billing, and security events. Operational and transactional notifications are part of the service; you may turn off all push notifications for the App in your device settings, or manage notification categories in the App. Turning off push notifications does not opt you out of email or SMS, which are governed by Section 6.

7.5 Updates, Compatibility, and Availability

The iOS and iPadOS App currently requires iOS 15.1 or later. The App may download and install updates automatically, depending on your device settings. We may require you to install an update in order to continue using the App, and versions we no longer support may stop functioning. We may modify, suspend, or discontinue the App or any of its features at any time, with or without notice. We do not warrant that the App will be available without interruption or error.

7.6 Devices, Networks, and Carrier Charges

You are responsible for your device, your internet connectivity, and any charges from your wireless carrier or service provider, including data and messaging charges incurred through your use of the App.

7.7 Purchases Made Through the App

Subscription fees and wallet top-ups are described in Section 9. Where a purchase is completed through the App using Apple's in-app purchase system, Apple processes the payment, Apple's terms and refund policies apply to that transaction, and refund requests must be directed to Apple. Where a purchase is completed on the Website or through a payment method on file outside of Apple's in-app purchase system, Section 9 applies and Global Connect processes the payment.

7.8 Deleting Your Account

You may delete your Global Connect account at any time from within the App (Account → Delete Account) or by contacting support@globalconnectleads.com. Deleting your account closes your access to the platform and initiates deletion of your personal information as described in our Privacy Policy, subject to the retention obligations set out there. Removing the App from your device does not delete your account. Any remaining wallet balance at the time of deletion is handled as described in Section 9.

8. Payments and Billing

Pro subscription fees are billed monthly. Lead purchases are deducted from your platform wallet. All payments are non-refundable except where explicitly stated in our refund and dispute policies. Provider payouts are made according to the terms agreed during onboarding. Purchases completed through the App are additionally subject to Section 7.7.

9. Lead Disputes

Pros may dispute leads that do not meet quality standards (invalid contact info, duplicate, outside service area). Disputes must be submitted within 72 hours of delivery, from the dashboard or the App. Global Connect will review disputes and issue credits at its sole discretion.

10. Intellectual Property

All content, software, designs, and materials on the Global Connect platform, including the App and its source code, user interface, and design elements, are owned by Global Connect LLC and protected by applicable intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the platform or the App. Apple, the Apple logo, App Store, iPhone, and iPad are trademarks of Apple Inc. Global Connect is not affiliated with, endorsed by, or sponsored by Apple.

11. Prohibited Conduct

• Using the platform for any illegal purpose.
• Attempting to gain unauthorized access to the platform or other accounts.
• Interfering with platform operations or security.
• Submitting false, misleading, or fraudulent information.
• Reselling or redistributing leads to third parties.
• Manipulating platform analytics, performance data, or quality scores.
• Reverse engineering, tampering with, or repackaging the App, or running it on a modified device, as described in Section 7.2.
• Spoofing device location or other signals to access leads outside your service area.

12. Disclaimers

The platform and the App are provided “as is” and “as available.” Global Connect makes no warranties, express or implied, regarding the platform or the App, including but not limited to merchantability, fitness for a particular purpose, or lead quality guarantees. We do not guarantee specific results, close rates, appointment show-up rates, or revenue from using the platform. We do not warrant that the App will be compatible with every device or operating system version, or that it will operate without interruption or error.

13. Limitation of Liability

To the maximum extent permitted by law, Global Connect LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform or the App, including but not limited to damages arising from lead quality or missed appointments.

14. Indemnification

You agree to indemnify and hold harmless Global Connect LLC, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the platform or the App, or violation of these Terms.

15. Termination

Global Connect may suspend or terminate your account at any time for violation of these Terms or for any reason at our sole discretion. You may cancel your account at any time through your dashboard or the App. On termination, the license granted in Section 7.1 ends immediately, and you must stop using and delete the App from your devices.

16. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Orange County, Florida.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of the platform or the App after changes constitutes acceptance.

18. Contact

Global Connect LLC
Email: admin@globalconnectleads.com
Privacy: privacy@globalconnectleads.com
Support: support@globalconnectleads.com
Phone: (786) 373-2506
1317 Edgewater Dr #3517, Orlando, FL 32804